Policies & Agreements

The following policies outline our terms for training, merchandise, returns, and participation in firearms instruction. By registering for a course or making a purchase, you agree to the policies listed below.

Training / Shooting Package Policy

Cancellations

• If Condition Zero Tactical, LLC cancels a scheduled course, the full amount is refundable or may be applied toward another course.

• Cancellations made 7 days or fewer before the first day of training or a package are non‑refundable.

• Cancellations made more than 7 days prior are subject to a minimum $50 fee (or more depending on the class).

• Failure to appear or dropping from a course results in a non‑refundable payment.

• Once a course has been attended or completed, the payment is non‑refundable.

CCW Class Policy

• All CCW reservations are non‑refundable.

• With at least 2 days’ notice, reservations may be transferred to a future class within 6 months of the original reservation date.

• Private CCW classes are excluded from this transfer policy.

Merchandise Policy

Returns

• Merchandise returned after 30 days from the purchase date is non‑refundable.

• Merchandise returned within 30 days in resalable condition (unopened/unused) is refundable minus shipping and handling and a 10% restocking fee.

• Merchandise that is opened, used, installed, worn, damaged, or not in resalable condition will be non‑refundable.

• Certain items cannot be returned once opened. Items that have been worn, used, damaged, or altered will not be accepted for return or exchange.

Restocking / Processing Fee

All items are subject to a 10% restocking or processing fee, deducted from the refund amount. Original shipping and handling charges are non‑refundable.

Exchanges

Clothing items in new and unused condition may be exchanged for a different size or color. No restocking fee applies; however, return shipping is the customer’s responsibility.

How to Return an Item

To qualify for a return, items must be in their original, unused condition, unless there is a manufacturer defect. Returns must be made within 30 days of purchase.

Steps to Return:

1. Email info@conditionzerotactical.com to request a refund.

2. Mail the item to: Condition Zero Tactical, LLC 7495 W. Azure Dr. Suite 110 Las Vegas, Nevada 89130

3. Include a signed letter stating the reason for your return, along with the original receipt.

Firearms Training Agreement

Release, Waiver, Indemnification, Hold Harmless & Assumption of Risk

Participation in firearms training involves inherent risks. By registering for and attending training, the Student agrees to the following terms:

1. Indemnification & Hold Harmless

The Student agrees to indemnify, defend, and hold harmless Thomas Marshall and Condition Zero Tactical LLC (including all employees, agents, and assistants) from any and all liabilities, costs, expenses, claims, demands, or lawsuits arising from:

• Participation in the course

• Future use of instruction received

• Discharge of firearms

• Presence on or use of the range, buildings, land, or premises

• Any acts or omissions of the Student

2. Waiver & Release of Claims

The Student waives and releases all rights, claims, or causes of action against the Instructor related to:

• Death, injury, illness, or property damage

• Conditions of the premises, including latent defects

• Loss, theft, or damage to personal property

• Use of ammunition or discharge of firearms

The Instructor shall not be liable for such claims.

3. Assumption of Risk

The Student acknowledges and voluntarily assumes all risks associated with:

• Handling and operating firearms

• Discharge of firearms

• Use of live ammunition

• Activities conducted on the premises

The Student agrees to follow all safety rules and instructions at all times.

4. Scope & Enforceability

• This Agreement is intended to be as broad and inclusive as permitted by law.

• If any provision is found invalid, the remaining provisions remain in effect.

• All remedies available to the Instructor are cumulative.

• This Agreement is binding upon the Student and their executors, representatives, administrators, assignees, heirs, and next of kin.

5. Student Certification

By registering, paying for, and attending training, the Student certifies that:

• They have no legal or physical restrictions preventing safe participation

• They are not prohibited under federal or state law from possessing a firearm

• They understand and accept all risks and terms outlined in this Agreement